Contact Us
Greater Cincinnati Water Works
Click here for 'Ways to Pay'
GCWW offers various payment options, including "Set it & Forget It” with AutoPay using a bank account or credit/debit card.
Call 513-591-7700 to pay your bill using a checking/savings account or debit/credit card, or to speak to a customer service representative.
Customer Service Hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
DRIVE-UP Drop Box (conveniently located in the front parking lot): Deposit an envelope with a non-cash payment at:
4747 Spring Grove Ave., Cincinnati, OH 45232
Lead Information
Contact us at 513-651-LEAD (513-651-5323)
Customer Service
E-mail: help@mygcww.org (monitored 8:00 a.m. - 4:00 p.m., Monday - Friday)
Call 513-591-7700 for:
- Water quality and source water protection inquiries
- Customer billing inquiries
- Water emergencies (24-hours)
Information on Paying Your Water & Sewer Bill
Construction & Engineering
513-591-7836 (New Branch Sales)
513-591-7855 (Records)
513-591-7878 (fax)
Source Water Protection
Click here for information about Water Sources & Resource Protection
or call 513-591-7700
Stormwater Management
Info at: MyCincySMU.org
Damage Claims
Locations
Greater Cincinnati Water Works (Spring Grove/Chester Park Complex)
4747 Spring Grove Ave.
Cincinnati, OH 45232
Stormwater Management Utility (Spring Grove/Chester Park Complex)
4747 Spring Grove Ave.
Cincinnati, OH 45232
Greater Cincinnati Water Works (Richard Miller Treatment Plant Complex)
5651 Kellogg Ave.
Cincinnati, Ohio 45230
Greater Cincinnati Water Works (Charles M. Bolton Treatment Plant)
6800 E. River Rd.
Fairfield, OH 45014
Greater Cincinnati Water Works (Main Station)
2545 Riverside Dr.
Cincinnati, OH 45202
Greater Cincinnati Water Works (Tennyson Pump Station)
3901 Eastern Ave.
Cincinnati, OH 45226
Stormwater Management Utility (Millcreek Barrier Dam)
798 Evans Street
Cincinnati, OH 45204