Frequently Asked Questions
CincyAlert is used by the City of Cincinnati to send emergency notifications when there are imminent threats to life, health and safety for residents and visitors in Cincinnati. In addition, you may opt-in to other non-emergency alert categories, such as those for special events or updates about City services. When weather alerts are issued for Hamilton County by the National Weather Service, users who opt-in to receive those respective alerts via Alert HC (in the same system) will be notified.
Any information that you provide in your Safety Profile is secure and private. Your information will be used only for notification purposes or to assist first responders if needed during an emergency. Your information will not be sold or provided to any vendor or outside organization.
Once you have registered to receive notifications, it is important that you keep your profile current. If your contact information changes, please remember to update your information in your profile. You can change your information by logging in to your account on this website. Periodically, you will be prompted by email to go into your profile and provide updates to personal or contact information.
When you receive text messages from CincyAlert, Alert Hamilton County, or Smart911, they will be sent from any of the following short codes: 226787, 67283, 78015, 81437, and 22911. We encourage you to add these text numbers into your mobile phone as multiple numbers in a single contact to easily identify text messages that are alerts.
If you choose to opt-in to the monthly test message when signing up, you will receive a test message by SMS and email on the first Wednesday of each month at noon. The monthly test is opt-in for those who want the peace of mind of knowing they are still registered, but it is not required to receive emergency alerts.
