H2O Radio is an automatic meter reading system that sends a low powered radio signal from a unit connected to your water meter.  A computer equipped van drives down the street and automatically reads water meters.  This allows GCWW to conveniently read your meter without entering your home.  The information is then used to produce a bill.

The H2O Radio project began in June 2003 with City Council's unanimous support per Resolution 89-2003 and subsequent contract between GCWW and VSI Group, Inc., the H2O Radio installer.  The project was completed on schedule and within budget in October 2007. Some of the benefits derived from this new system are:

• Enhanced customer service through convenient meter readings
• Increased revenues due to meter accuracy
• Operational savings
• Accurate and timely bills 

GCWW has attracted international attention for successfully implementing the largest automatic meter reading project currently underway for any water utility in North America.  Visitors from as close as Louisville and as far away as Tokyo have come to observe implementation of H2O Radio.

Prior to this project, 20 meter readers would read approximately 4000 meters manually each day. Today, one employee completes the same number of meter readings in less than four hours.  Water meter readers were reassigned and no permanent employees will lost their jobs.

For questions about  H2O Radio contact us during normal business hours (7:30-5:30, M-F) at (513)591-7700. 

H2O Radio FAQs