The mission of the Human Resources Department is:
“ We will continuously earn the trust and respect of Cincinnati citizens and City employees through the excellent delivery of personnel services.”
As we continue to move in that direction, some of our internal and external customers weigh in on how we’re doing:
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From: Sanders, Debra
Sent: Thursday, March 06, 2008 9:55 AM
To: Parrish, Debra
Subject: RE: tim kellard, service area coordinator
Mrs. Parrish I feel that you are sincere and honest about your position; I have so much respect for you.
When I request information and get it back in a timely matter, it helps my investigations.
Thanks
We got another one for the “WALL OF FAME”. I received a letter from a person praising Katie’s customer service and going the extra to help. Thank you Katie!
YEAAAAAAAAAAAAAAAAAAAA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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From: Pittinger, Mike
Sent: Wednesday, February 20, 2008 7:03 PM
To: Parrish, Debra
Subject: Thanks
Hi, Deb-
I just wanted to drop a quick note to say “thank-you” for your efforts in our meeting this morning. It is certainly a difficult process, but I thought that you did an excellent job of objectively probing the issue to understand the root causes.
On a personal note, I would certainly appreciate any feedback and/or constructive criticism that you can give me on my part in today’s meeting, and my overall part in this situation. We can only hope to learn from these types of situations to avoid repeating history…
Thanks again,
Mike
Michael Pittinger, P.E.
Wastewater Collection Superintendent
Metropolitan Sewer District of Greater Cincinnati
225 W. Galbraith Road
Cincinnati, Ohio 45215
513-352-4201 Office
513-352-4910 Fax
mike.pittinger@cincinnati-oh.gov
DingDingDingDingDing!!!!!!!!!!!!!!!!!!!! We got a “Thank You” card from an applicant for LaWanda”s outstanding customer service and care!!!!!!!!!!! Yeayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy!
Way to go LaWanda!
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From: Jackson, Arnell
Sent: Thursday, March 13, 2008 6:07 PM
To: Bohannon, Hilary
Subject: Kudos to Sheila
Bo,
Just wanted to let you know that Sheila Reed was scheduled for jury duty (Grand Jury) where she would have needed to report everyday for six hours, but instead, Sheila opted to reschedule her jury duty until September because of the heavy work load on her desk and the fact that Stephanie White (our transfer Clerk Typist 3) started in our office on March 10th and Shelia wanted to be available to help her get a sound foundation in the training of her new duties.
Kudos to Sheila for being a team player and we appreciate your dedication to the Human Resources team!
Arnell
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From: Scott, Darlissa
Sent: Monday, April 14, 2008 2:16 PM
To: Johnson, LaWanda
Cc: Jackson, Arnell
Subject: Appreciation
Importance: High
Dear LaWanda Johnson:
Has anyone ever just made your day? Well, I would like to share with you how, not just anyone, but a very important person in your department made mine. My supervisor gave me an assignment to complete. I needed Central H.R.’s assistance to complete it. I sensed resistance and a half-hearted effort from the first person I contacted to help me. I was advised to send my request via email. I did and was responded to quickly, but what I got back was not what I needed.
I contacted Sheila Reed and explained to her my dilemma. She kindly suggested I forward my request to her attention. She not only responded quickly to my needs, but she was also careful and thorough. I thanked her and let her know how her efficient, helpful and pleasant demeanor helped my day run more smoothly. I am taking the time now to let you know too how much I appreciate Sheila Reed. Thank you for your time.
Respectfully,
Lissa Scott
Clerk Typist 3
Department of Public Services
Neighborhood Operations Division
(513) 357-2641
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From: Jones, Tammy
Sent: Monday, April 21, 2008 7:42 AM
To: McDonnell, Ursula
Subject: Lisa Auciello
Hi Ursula,
I just wanted to let you know that I was it the Customer Service last week with Lisa Auciello. I have to say it was one of the best classes I have taken in a long time. She did a GREAT job and kept things interesting and kept us active, it was a lot of fun and we were able to actually learn something that we can take back to the work place and apply to our jobs. She was awesome and everyone really liked her. She is a great addition to our family.
Thank You!
Tammy Jones
Accounting Technician III
GCWW- Billing Operations
513-591-6530
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-----Original Message-----
From: Bohannon, Hilary
Sent: Monday, April 21, 2008 10:02 AM
To: #PERSONNEL STAFF
Subject: Katie Johnson
Ding ding ding ding ding ding! Katie received a personal hand written thank you note today for her exceptional customer service. Thank you Katie. That is good for the whole team.
